Refund policy
A clear guide to returns, exchanges and refunds for your Maison Aurève order.
To request a return after delivery of an eligible full-price item.
Unworn or unused, with tags, original packaging and proof of purchase.
Get return approval and shipping instructions before sending anything back.
Before you request a return
Sale items, promotional bundles—including Buy 1, Get 1 Free and Buy 2, Get 2 Free—and gift cards are excluded from our voluntary 30-day return policy. This does not affect your rights for faulty, damaged or incorrect goods, or any other rights that apply by law.
01 · Return eligibility
For eligible full-price purchases, contact us within 30 days of receiving your item. It must be in the same condition you received it: unworn or unused, with tags and original packaging. Please keep your receipt or other proof of purchase.
02 · How to request a return
- Email jeastland2326@outlook.com with your order number, the item you would like to return and the reason for your request.
- Wait for our reply. If your return is accepted, we will send a return shipping label and instructions on where and how to send your package.
- Pack your item securely and follow the return instructions provided.
Items sent back without first requesting a return will not be accepted under our voluntary return policy. Please contact us before posting your package.
03 · Damaged, faulty or incorrect items
Inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible with your order number and a description of the issue. Include clear photos where possible so we can assess it and help resolve the problem.
You can contact us about an issue with a promotional bundle too. The sale-item exclusion does not remove any rights or remedies you have under applicable consumer law.
04 · Exchanges
For an eligible item, request a return first. Once the return is accepted, you can place a separate order for the item you would prefer. Sale items and promotional bundles remain excluded from our voluntary return and exchange policy.
05 · Refunds
We will notify you after receiving and inspecting your return and confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or card provider may need additional time to post it.
If more than 15 business days have passed since we approved your refund, email us with your order number so we can help.
06 · European Union orders and consumer rights
If your order is shipped to the European Union and the statutory right of withdrawal applies, you have 14 days after delivery to notify us that you wish to cancel, without giving a reason. This right applies independently of our voluntary return policy and its sale-item exclusions, subject to the exceptions provided by law.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded. Contact us for return instructions or questions about your order.
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Last updated: October 5, 2026